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Alternatively, call O7517 431 223 to speak to our PA right now who can make your booking for you. Cards accepted in clinic
Please DO NOT TEXT for appointments or cancellations as these are NOT RECIEVED.

All new patients require a first consultation. 

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Clinic policies

In accordance with standard practice, we regret that a charge of the full appointment fee will be made for missed appointments or non-attendance unless 24 hours’ notice is given.

Patients under 16 years of age must be accompanied by a parent who will be required to sign a parental consent form. Chaperones are welcome for female patients and especially encouraged for first time bookings. We are also happy to provide tutorials to promote home treatments for carers or partners at no extra fee.

Payments are taken upfront with online bookings. If you fail to attend or need to move your appointment with less than 24hrs notice given the standard late cancellation rate may be charged and the remaining balance settled in clinic at your next appointment.

If you are late, the session still falls within the scheduled appointment time. If the practitioner is late, the session will last the full time allotted (excepting individual circumtances that dictate otherwise, such as the complexity or efficacy of your treatment). If the practitioner misses a scheduled appointment, you will receive a free session.

 

What to wear

Patients are advised to wear normal loose clothing or sports kit. It is not always necessary to be in any state of undress unless specific soft tissue work is required. All patients are requested to come suitably equipped with a pair of sports shorts, leggings or running/cycling tights and appropriate sports tops or normal upper body clothing. Plain sports shorts and/or treatment gowns can be provided and are considered essential for all female patients.

Session Duration:

Most follow-up sessions will last approximately 40 minutes. However treatment duration’s can vary at the discretion of your therapist depending on the nature of the treatment to be performed. Your therapist will use his clinical judgment to decide when sufficient treatment has been performed into any given condition and will avoid ‘over-treatment’ where potential for harm or detriment is evident. You may be recommended to other specialists if deemed more appropriate for your individual condition. While the cost of an appointment slot is fixed whether the session is stopped at 40min or 30min, treatment fees are calculated based on the good judgment and expertise of your therapist and NOT per minute. Conversely, other sessions may run beyond the allotted time slot if necessary and appropriate to do so at no extra cost OR you may be recommended a 1 hour session if deemed necessary. We thank our waiting customers for their patience and understanding that some cases are more complex and time consuming than others Everyone receives the most appropriate treatment in the RESTORE clinic.

Hence RESTORE adheres to standard clinical policies that If you are late, the session still falls within the scheduled appointment time. If the practitioner is late, the session will last the full time allotted. With the exception of individual circumstances that dictate otherwise. If the practitioner misses a scheduled appointment, you will receive a free session.

Copyright 2018 – RESTORE Sports Massage Ltd

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