Frequently Asked Questions

If you are still not sure if our service is right for you here are some answers to your questions.

What does a Soft Tissue Therapist actually do?

The Soft Tissue Therapist brings together muscle release techniques from all other therapies and together they form the mainstay of our treatment approach. This may range from various facilitated stretching and active release techniques through to acupuncture and kinesiotaping… with every kind of massage and muscle release method in between. At RESTORE our emphasis is placed upon motor control and movement patterns. We look at how reflexes and brain dictated compensations are strategising your movements.

What are the 'Soft Tissues?'

Soft tissue refers to everything in the body that is not a bone! As soft tissue therapists we focus on the assessment and treatment of these soft tissues. Assessment is not diagnosis. Only your GP, Osteopath or Chiropractor can offer you an official diagnosis. Soft tissues include ligament, tendon, muscle, fascia (connective tissues), skin and the viscera (organs). Your Soft Tissue Therapist will NOT use joint manipulation as may be used in Osteopathy and Chiropractic as this is not within the remit of soft tissue therapy.

Is Sports Massage just for sports people?

No. The term ‘Sports massage’ was used historically to define the application of massage to athletes in a sports specific environment before its application and style became popular for everybody. Everyone loves a deep massage, right? As the profession developed and improved so too did the diversity of people benefiting from it. Therapists who developed with the advancement of the profession have since taken on the new official title of Soft Tissue Therapist with true ‘sports massage’ once again becoming a specialty within a broader context. While the term sports massage still hangs on the therapy is now far more comprehensive and relevant to anyone who cares to give it a try.

COVID update:

 

Clinic reopen from Monday April 12th with all COVID measures in place. 

If you have a new continuous cough AND/OR a high temperature OF 37.8 OR ABOVE please let us know as soon as possible. PLEASE DO NOT ATTEND THE PRACTICE. Regardless of travel or contact history you must stay at home for 7 days. Ring 111 or go to the latest advise on www.nhs.uk/conditions/coronavirus-covid-19

Visiting from England. 

Regarding lockdowns; The law states…
 
“that a person must not leave their house unless for specific exemptions. Access to Health Services is one of those exemptions”.
 
Soft tissue therapists are Level 5 practitioners and health service providers… 
 
“…when working to treat injury and pain to prevent escalation which may lead to dramatic disruption of daily life activities or lead to access to NHS services, are providing a health service and therefore can remain open.
 
Soft Tissue Therapists are considered autonomous practitioners as the level of the qualification implies a Clinical Reasoning skillset therefore they do not need to work underneath, or have clients referred by, an AHP”.
 
Further guidance from the Welsh government is expected soon.

Thinking of a visit?

We are managing the situation in line with Government and and Governing body guidelines in the following ways: 

Additional to daily clinic cleaning routines at the start and end of each day; all floors, surfaces, door handles, window latches, card machine and light switches etc… will be disinfected between every patient additional to the treatment bench, consultation chairs, your therapists face visor and any tools that have been used.

Any consumables will be safely disposed of and replaced between patients.

The clinic will be relatively empty with all Kinesiotape, acupuncture needles and any other treatment tools stored away in sealed boxes and only opened when needed.

All towels, treatment gowns and bench covers will be removed (see below). We can also reassure our customers that despite no legal requirement to do so we have conducted a full risk assessment.

ADDITIONAL MEASURES:

    • STRICT TIMINGS
      There will be 15min between appointments to allow for cleaning, airing and disinfecting.

      Please be on time for your appointment rather than early as guidelines require us to prevent patients from having contact with each-other. Please also ensure that you leave the clinic room on time after your appointment is done.

      As per our standard clinic policies; If you are late, the session still falls within the scheduled appointment time. You will still need to leave on time to allow for a reasonable gap.

    • HAND SANITISING
      BEFORE ENTERING PREMISES Client and Therapist shall sanitise hands and should don face coverings.

    • TEMPERATURE SCREEN
      When you arrive we will meet you at the front door/waiting area and take your temperature with a laser thermometer. Please be assured that each day prior to attending the clinic your therapist is required to do the same.

      • PRE-TREATMENT SCREENING QUESTIONAIRE
        As per guidelines issued by the Government and our registering body the ISRM, we are required to ask you to complete and sign the attached COVID-19 screening questionnaire and the updated data protection form on page 2 for every appointment you attend.

        Please print off and fill out the form attached to the automatically generated email prior to attending your appointment. It will be added to your notes and re-signed with every visit.

        Alternatively, the form can be electronically filled, signed and returned by email and we will print it for you. This will minimise time spent in close contact performing paper work tasks on the day.

       

      ON THE DAY:

    • PAPERWORK
      For current patients we will simply need to re-sign the ‘COVID-19 screening questionnaire’ each time you attend.

      For new patients, a full consultation with the associated paperwork will be required as normal.
      New treatment programmes are modelled on the standard Chiropractic or Osteopathic format of first consultations proceeded by follow ups for treatment.

    • MASKS
      Patients are advised to attend their appointment wearing their own masks and to take them away afterwards. Your therapist will also be wearing a mask for the duration.

      Government guidelines for “close contact workers” stipulate that masks must be worn by both parties throughout the appointment.

      We will have a supply of masks in stock should you find yourself short and we do ask that you take any mask away with you for safe disposal at the end of the session.


    • TOWELS, TREATMENT GOWNS, CLOTHING AND COUCH COVERS
      There will be no towels or treatment gowns available.

      Please attend dressed in suitable sports clothing, leggings or loose trousers and normal exercise tops.

      Couch paper will be used as normal but we will not use couch covers. We are opting to wipe down the bench with disinfectant between each patient instead.


    • TOILET AND WATER
      The facilities will be available as normal but we ask that you bring your own drinks if required. We cannot supply you with water.

    • PAYMENT
      No cash please. Payments can be made by contactless card, our Paypal-me link or BACS if you have not already paid online via the booking system.

    • LATE CANCELLATIONS FOR FEELING UNWELL
      No cancellation fee will be charged.

    • CHAPERONES
      Due to COVID-19 restrictions we can no longer allow partners or chaperones to attend the clinic. Please arrive alone for your treatment. This means we can no longer treat under 16’s.
 

If you have previously had COVID-19 and have now recovered; treatment may proceed, unless:

• You were hospitalised
• You are still taking medication following the illness

In this situation you will need to seek approval from your GP before treatment can take place.

Treatment can proceed once GP approval has been granted. Please book in after this.

IF YOU ARE EXHIBITING ANY SYMPTOMS PLEASE DO NOT BOOK IN. CONTACT YOUR GP OR 111.


Most people with coronavirus have at least one of these symptoms:
• high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If “the patient and household are COVID-19 SYMPTOM FREE & NOT in the High Risk Group” you are welcome to go ahead and book your appointment in the diary below as normal.

On completing your booking you will receive 2 emails. The regular confirmation PLUS another email with a COVID-19 pre-screening questionnaire and visiting protocols document attached.

You will be required fill and sign this questionnaire and read the attendance protocols carefully prior to your attendance.

Due to COVID-19 restrictions we can no longer allow partners or chaperones to attend the clinic. Please arrive alone for your treatment. This means we can no longer treat under 16’s.

This email sums up nicely the current political and legal standing of Soft Tissue Therapy during the COVID pandemic:

Dear Sir

Covid Safety Planning – Soft Tissue Therapy 

Soft Tissue Therapy is a relatively new discipline in modern healthcare. We use evidence-based practice which integrates traditional hands-on techniques and exercise-based rehabilitation to treat musculoskeletal injuries and pain (in much the same way as traditional Physiotherapy). In the private sector we are accessed as a primary source of healthcare for people with minor and chronic injuries which, in its own small way, takes some pressure off the NHS.

In the Government’s Covid Safety planning, Soft Tissue Therapy has been categorised as a Close Contact Service along with massage parlours, beauticians and tattooists. Although massage is one of the interventions we use it does not define us and we practice in a clinical setting providing treatment for injuries and pain as well as symptom management for other long-term conditions. In this respect I operate in the same way, and with the same health and safety risks, as a Physiotherapist, Osteopath or Chiropractor who are in the Health Services category. For Covid Safety planning we should be categorised as a Health Service the same as they are.

Being wrongly classified as Close Contact Services is unfair to the patients I treat in your constituency because: 

  1. In Tier 3 Local Restrictions I could be requested to stop practising 
  2. If contacted by Test and Trace they will require me to self-isolate even if I have been wearing PPE as recommended by PHE. (as Health Service occupations, Physiotherapists, Osteopaths and Chiropractors will be exempt from self-isolation.)

I urge you to request that the Government consider reclassifying Soft Tissue Therapy as a Health Service so in the event of a local or national lockdown I can continue to treat clients in your constituency who are suffering with pain and injury.

Thank you. 

 

Yours Sincerely 

 

Paul Martin

Director 

🧠 RESTORE 🦶

Movement Health & Pain Clinic, Shropshire 

 

ATTENDING CLINIC

We are taking bookings under certain conditions

  • If “the patient and household are COVID-19 SYMPTOM FREE & NOT in the High Risk Group” you are welcome to go ahead and book your appointment in the diary below as normal.
  • On completing your booking you will receive 2 emails. The regular confirmation PLUS another email with a COVID-19 pre-screening questionnaire and visiting protocols document attached.  You will be required fill and sign this questionnaire and read the attendance protocols carefully prior to your attendance. The pre-screening questionnaire can also be completed by following this link.  

 

IF YOU ARE IN THE HIGH RISK GROUP
– Treatment can proceed once GP approval has been granted. Please book in after this.


 

If you have previously had COVID-19 and have now recovered; treatment may proceed, unless:

• You were hospitalised
• You are still taking medication following the illness

In this situation you will need to seek approval from your GP before treatment can take place.


 

IF YOU ARE EXHIBITING ANY SYMPTOMS PLEASE DO NOT BOOK IN. CONTACT YOUR GP OR 111.

Most people with coronavirus have at least one of these symptoms:
• high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Please be aware you must have filled out the COVID-19 pre-screening questionnaire prior to attendance

PLEASE ONLY BOOK ONE SESSION PER DAY or week unless you have been advised otherwise.

 

  • PRE-TREATMENT SCREENING QUESTIONAIRE
    As per guidelines issued by the Government and our registering body the ISRM, we are required to ask you to complete and sign the COVID-19 screening questionnaire and the updated data protection form on page 2 for every appointment you attend.

    Please print off and fill out the form attached to the automatically generated email prior to attending your appointment. It will be added to your notes and re-signed with every visit.

    Alternatively, the form can be electronically filled, signed and returned by email and we will print it for you. This will minimise time spent in close contact performing paper work tasks on the day.

ON THE DAY:

  • STRICT TIMINGS
    There will be 15min between appointments to allow for cleaning, airing and disinfecting.

    Please be on time for your appointment rather than early as guidelines require us to prevent patients from having contact with each-other.

    There will be no functional waiting room at this time. Please also ensure that you leave the clinic room on time after your appointment is done.

    As per our standard clinic policies; If you are late, the session still falls within the scheduled appointment time. You will still need to leave on time to allow for a reasonable gap.

  • HAND SANITISING
    BEFORE ENTERING PREMISES Client and Therapist shall sanitise hands and should don face coverings.
  • TEMPERATURE SCREEN
    When you arrive we will meet you at the front door and take your temperature with a laser thermometer. Please be assured that each day prior to attending the clinic your therapist is required to do the same.

  • PAPERWORK
    For current patients we will simply need to re-sign the ‘COVID-19 screening questionnaire’ each time you attend.

    For new patients, a full consultation with the associated paperwork will be required as normal. Depending on the complexity of your consultation and initial assessments we can no longer guarantee that there will be a significant degree of treatment performed on that same day.

    New treatment programmes are modelled on the standard Chiropractic or Osteopathic format of first consultations proceeded by follow ups for treatment.

  • MASKS
    Patients are advised to attend their appointment wearing their own masks and to take them away afterwards. Your therapist will also be wearing a mask for the duration.

    Government guidelines for “close contact workers” stipulate that masks must be worn by both parties throughout the appointment.

    We will have a supply of masks in stock should you find yourself short and we do ask that you take any mask away with you for safe disposal at the end of the session.

     

  • TOWELS, TREATMENT GOWNS, CLOTHING AND COUCH COVERS
    There will be no towels or treatment gowns available.

    Please attend dressed in suitable sports clothing, leggings or loose trousers and normal exercise tops.

    Couch paper will be used as normal but we will not use couch covers. We are opting to wipe down the bench with disinfectant between each patient instead.

  • TOILET AND WATER
    The facilities will be available as normal but we ask that you bring your own drinks if required. We cannot supply you with water.
  • PAYMENT
    No cash please. Payments can be made by card, our Paypal-me link (below) or BACS if you have not already paid online via the booking system.
  • LATE CANCELLATIONS FOR FEELING UNWELL
    No cancellation fee will be charged.
  • CHAPERONES
    Due to COVID-19 restrictions we can no longer allow partners or chaperones to attend the clinic. Please arrive alone for your treatment. This means we can no longer treat under 16’s.

In accordance with standard practice, we regret that a charge of the full appointment fee will be made for missed appointments or non-attendance unless 24 hours’ notice is given.

Patients under 16 years of age must be accompanied by a parent who will be required to sign a parental consent form. Chaperones are welcome for female patients and especially encouraged for first time bookings. We are also happy to provide tutorials to promote home treatments for carers or partners at no extra fee.

Payments are taken upfront with online bookings. If you fail to attend or need to move your appointment with less than 24hrs notice given the standard late cancellation rate may be charged and the remaining balance settled in clinic at your next appointment.

If you are late, the session still falls within the scheduled appointment time. If the practitioner is late, the session will last the full time allotted (excepting individual circumtances that dictate otherwise, such as the complexity or efficacy of your treatment). If the practitioner misses a scheduled appointment, you will receive a free session.

What to wear

Patients are advised to wear normal loose clothing or sports kit. It is not always necessary to be in any state of undress unless specific soft tissue work is required. All patients are requested to come suitably equipped with a pair of sports shorts, leggings or running/cycling tights and appropriate sports tops or normal upper body clothing. Plain sports shorts and/or treatment gowns can be provided and are considered essential for all female patients.

Session Duration:

Most follow-up sessions will last approximately 40 minutes. However treatment duration’s can vary at the discretion of your therapist depending on the nature of the treatment to be performed. Your therapist will use his clinical judgment to decide when sufficient treatment has been performed into any given condition and will avoid ‘over-treatment’ where potential for harm or detriment is evident. You may be recommended to other specialists if deemed more appropriate for your individual condition. While the cost of an appointment slot is fixed whether the session is stopped at 40min or 30min, treatment fees are calculated based on the good judgment and expertise of your therapist and NOT per minute. Conversely, other sessions may run beyond the allotted time slot if necessary and appropriate to do so at no extra cost OR you may be recommended a 1 hour session if deemed necessary. We thank our waiting customers for their patience and understanding that some cases are more complex and time consuming than others Everyone receives the most appropriate treatment in the RESTORE clinic.

Hence RESTORE adheres to standard clinical policies that If you are late, the session still falls within the scheduled appointment time. If the practitioner is late, the session will last the full time allotted. With the exception of individual circumstances that dictate otherwise. If the practitioner misses a scheduled appointment, you will receive a free session.

PRICE LIST 2021

£49

Hands on in-clinic 1st consultation for all patients from England or Wales who’s treatments began after Nov 9th 2020.

Includes detailed history taking, assessments AND some preliminary treatment. 

Please ensure you have filled and signed the COVID-19 screening form  prior to attending the clinic. (This will also be attached to one of the two automated emails you receive on booking your appointment).

More details of our COVID strategy can be seen on our FAQ’s page. 

Please let yourself in to the waiting area or wait outside if you prefer.

You will be greeted when its time to come through and your temperature taken.

Please attend wearing a mask.

Please be sure to arrive on time rather than early, we are attempting to keep a strict gap between patients.

PLEASE ONLY BOOK ONE SESSION PER DAY or week unless you have been advised otherwise. Thanks.

£40

Hands on, in clinic follow-ups for all patients from England or Wales who’s treatments began after Nov 9th 2020.

Please ensure you have filled and signed the COVID-19 screening form  prior to attending the clinic. (This will also be attached to one of the two automated emails you receive on booking your appointment).

More details of our COVID strategy can be seen on our FAQ’s page. 

Please let yourself in to the waiting area or wait outside if you prefer.

You will be greeted when its time to come through and your temperature taken.

Please attend wearing a mask.

Please be sure to arrive on time rather than early, we are attempting to keep a strict gap between patients.

PLEASE ONLY BOOK ONE SESSION PER DAY or week unless you have been advised otherwise. Thanks.

 

£20

30min online or phone consultations. Useful to have a partner around to assist if you can. 4G should be sufficient to maintain video connection. 

You will need to ensure you have downloaded and created an account with Zoom to use this service. On PC or Phone. 

On booking you will receive an email with a link.

When the time of your appointment approaches, click the link and I will be waiting at the other end.

Thanks

In accordance with standard practice, we regret that a charge of the full appointment fee will be made for missed appointments or non-attendance unless 24 hours’ notice is given.

Letter writing services that are not directly concerning your treatment (i.e. letters to your GP, Consultant or referring practitioner) will be charged at £10. 

MORE Frequently asked questions

DIRECTIONS TO THE CLINIC

RESTORE is located at Severn Business Centre, 15 Severn Farm Enterprise Park, Welshpool, SY21 7DF

FIND US ON GOOGLE MAPS

We can be accessed quickly and easily from the Welshpool bypass:

  1. Coming from Shrewsbury when you arrive at the roundabout at the end of the Welshpool road (A458) just after Buttington turn left and continue along the A483 to the next roundabout.
  2. Go straight over taking the second exit towards the train station passing the The Old Station Shopping centre on your left (A4381)
  3. Go straight on over the mini roundabout to follow the road curving up to the left over the bridge. When you have come over the bridge, take your first right (opposite Phil’s Tool hire) as you approach TG Builders Merchants.
  4. Continue down this small road, passing Tanners wines and various wood yards until you see C E F ahead of you. Take this left turn, the clinic will now be straight ahead of you.

Parking:

Ample FREE parking right alongside the clinic. Please let yourself into the waiting area after sanitising your hands or wait outside if you prefer.

You will be greeted and invited through at the time of your appointment. Please be patient if we are running slightly late, we know you have arrived.

If you would like to arrive early there are plenty of pretty walks nearby including the Severn Farm Pond and the Lyn Coed-y-Dinas nature reserves but please be aware we are operating a strict timing schedule in line with COVID guidelines to avoid patients having to meet each other.

Please see the current 2021 fees list above…

This is determined by how we (you and your therapist)  feel you respond to some experimental treatment in your first consultation.

We do recommend:

  • At least a couple of check-ups a year for moderately active people.

  • Regular monthly check ups for very active people and labourers (or anyone who principally works with their body).

  • Weekly to fortnightly for people in training, people who have been recommended a specific treatment or rehabilitation  programme, OR for people trying to resolve or manage  any chronic injury or pain condition.

For these people, once the initial issues have been overcome, maybe through a combination of soft tissue therapy and other rehabilitative therapies such as physio and chiropractic or even surgery, they will be able to reduce to monthly or even annual check-ups.

For new patients, a full consultation with the associated paperwork will be required as normal. Depending on the complexity of your consultation and initial assessments we can no do not guarantee that there will be a significant degree of treatment performed on that same day. However in most cases we do have time for some preliminary treatment sufficient enough to gauge how we may proceed and what our expected outcomes may be. 

New treatment programmes are modelled on the standard Chiropractic or Osteopathic format of first consultations proceeded by follow ups for treatment.

Patients are advised to wear normal loose clothing or sports kit. It is not always necessary to be in any state of undress unless specific soft tissue work is required. All patients are requested to come suitably equipped with a pair of sports shorts, leggings or running/cycling tights and appropriate sports tops or normal upper body clothing. 

Due to COVID-19 we can no longer supply towels or treatment gowns. please arrive dressed appropriately. 

Everyone who has experienced musculoskeletal pain, niggles, chronic immobility or post trauma rehabilitation issues should consider a focused soft tissue approach.  This is the most overlooked element of many other therapies and yet potentially so helpful. It can be utilised as an adjunct to current treatments or an alternative. There are a number of people who turn to soft tissue therapy as a last resort and find it to have been the missing piece of the puzzle all along.

This is not Physiotherapy and your Soft Tissue Therapist is not a ‘Physiotherapist‘.
Soft Tissue Therapy is a discipline in its own right, bringing together long established soft tissue techniques from all fields of practice, combining them with the latest developments in manual therapy reseach, neurophysiology concepts and fascia science. Remedial Soft Tissue Therapy & Sports Massage is not a replacement for other specialist treatments but may be a good alternative depending on the needs and feelings of the individual patient. Remedial Soft Tissue Therapy may work exceptionally well when used alongside other specialist treatments such as physiotherapy, chiropractic or osteopathy and may therefore be an excellent addition to any rehab programme or treatment protocol unless specifically stated otherwise.

Your therapist should display an open and enthusiastic attitude toward any other treatment you may be receiving and be more than willing to liase with your GP, Physiotherapist, Chiropractor, Osteopath or any other health care practitioner, complementary or otherwise. Referrals to other specialists are always made where necessary and you can rely on your therapist to refer you to a relevant and high standard practitioner where needed. RESTORE will only refer to the very best practitioners available based on their reputation (which must be outstanding) and our experience regarding their handling of past referrals.

No, sorry. Only Healthshield or Westfield Health will pay out for Soft Tissue Therapy and Sports Massage. Allthough some individuals’ private company health cover will sometimes accept an invoice from us. Always worth a try. 

See the below video for an excellent explanation of our treatment approach...

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